Privacy policy

Data Protection Procedure

Atlas International Movers needs to keep certain information on its employees to carry out its daily operations, to meet its objectives and to comply with legal obligations. The organization is committed to ensuring any personal data will be dealt with in line with the EU directive: General Data Protection Regulation of 2018. To comply with the law, personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully. The aim of this policy is to ensure that everyone handling personal data is fully aware of the requirements and acts in accordance with data protection procedures. This document also highlights key data protection procedures within the organization. This policy covers employed staff and data of our clients.

The Data Protection Policy addresses the following ten principles.

1. Management
We, the management of Atlas International Movers, will ensure that:
• Everyone managing and handling personal information is trained to do so.
• Anyone wanting to make inquiries about handling personal information, whether a member of staff, volunteer or service user, knows what to do;
• Any disclosure of personal data will be in line with our procedures.
• Queries about handling personal information will be dealt with swiftly and politely.

To meet our responsibilities staff will:
• Ensure any personal data is collected in a fair and lawful way;
• Explain why it is needed at the start;
• Ensure that only the minimum amount of information needed is collected and used;
• Ensure the information used is up to date and accurate;
• Review the length of time information is held;
• Ensure it is kept safely;
• Ensure the rights people have in relation to their personal data can be exercised.

Training and awareness about this Data Protection Policy and how it is followed in this organization will be in the form of a General training/Awareness raising once a year.

2.Privacy Policy
Atlas International Movers provides notice about the policies and procedures in all contract
agreements and individual quotations; the policies and procedures are also available on the
website, .
Depending on the origin and destination of your relocation, Atlas International Movers may collect
the following personal details:
• Name
• Address, phone and email addresses for communication
• Date of birth
• Physical characteristics
• Personal insurance documentation
• Bank account number
• Personal tax number
• Copy of passport
• Social Security
• Value of household goods and personal effects
• Flight details
• Employer details
Personal information is kept in our enterprise software MoveWare.

3. Choice and consent
By engaging Atlas International Movers for your international relocation, you give your explicit consent with respect to the obtaining, using, holding, amending, disclosing, destroying and deleting of data as described in this notice. Explicit consent here means you were clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal information.

4. Collection
Before personal information is collected, we will consider what details are necessary for your relocation purposes and how long we likely need this information. We will inform people whose information is gathered about and why the information is being gathered. We will also send out reminders to customers asking them to check their details to keep our information up to date. Personal sensitive information will not be used apart from the exact purpose for which permission was given.

5. Collect, Use, Retention, and Disposal
In line with the EU General Data Protection Regulation (May 2018) Atlas International Movers will ensure that personal data will:
• Be obtained fairly and lawfully and shall not be processed unless certain conditions are met
• Be obtained for a specific and lawful purpose. We confirm Atlas International Movers will never and under no circumstance sell or trade personal information with third parties. Information will only be used for relocations.
• Atlas International Movers cares about protecting our customer’s data.
• Be adequate, relevant but not excessive
• Be accurate and kept up to date
• Not be held longer than necessary, we will keep your data for maximum 7 years, which is mandatory by Dutch tax law
• Be processed in accordance with the rights of data subjects
• Be subject to appropriate security measures
• Not to be transferred outside the European Economic Area (EEA) and Switserland
• Information obtained when visiting our website will only be used to analyze visiting patterns.
Our goal is to improve our website and serve our clients better.

6. Access
Anyone whose personal information we process has the right to know what information we hold and process on them, how to gain access to this information, how to keep it up to date and what we are doing to comply with the law. They also have the right to prevent processing of their personal data in some circumstances and the right to correct, rectify, block or erase information regarded as wrong.

Netherlands office:
Individuals have a right under the law to access certain personal data being kept about them on computer and certain files. Any person wishing to exercise this right should apply in writing to our

Quality Manager at following details:

Atlas International Movers
Attn: Data Protection Officer
Bennebroekerweg 281
NL-1435 CJ Rijssenhout (Amsterdam)
the Netherlands

Swiss office:
Atlas International Movers AG
Attn.: Data Protection Officer/ CEO
Zurlindenstrasse 110 – 8003 Zurich

The following information will be required before access is granted: File number and passport. We may also require proof of identity before access is granted. Groups of people within the organization who will process personal information are: staff, all office employee’s with access and all office employee`s with an enterprise software ( MoveWare ) login. Queries about handling personal information will be dealt with swiftly and politely.

Complaints: if clients feel their data is incorrectly used by Atlas International Movers you have the
option to complain to the following authority:

Dutch Data Protection Authority
PO Box 93374
NL-2509 AJ The Hague
the Netherlands

Federal Data protection and Information
Feldeggweg 1
CH-3003 Bern

7. Disclosure to third parties
The organization will take steps to ensure that personal data is kept secure at all times against unauthorized or unlawful loss or disclosure. Any disclosure of personal data will be in line with our procedures. Any unauthorized disclosure of personal data to a third party by an employee will result in appropriate steps for the employed member. When an agent (overseas relocation company) from another country will take over the household goods shipment, it is inevitable that information must be shared. All our agents are compliant with our Service Level Agreement (SLA), in which protection of data is agreed. Furthermore, personal information will be used for the purposes of the relocation and topics related to the relocation such as: insurance, customs, government officials and/or city hall.

8. Security for privacy
The organization will take steps to ensure that digital personal data is kept secure at all times
against unauthorized or unlawful loss or disclosure. The following measures for digital data will be
• After 3 login attempt the entrance will be blocked
• Renewing password every 3 months
• It is stored in a cloud-based bunker
And for data on paper:
• Using lockable cupboards (restricted access to keys)
• Burglar alarm
• Camera detection
• Archive management in our own warehouse
• Confident paper bin in the office

9. Quality
We maintain accurate, complete and relevant personal information as reasonable possible and only for the purposes identified in this notice. We retrieve your personal data from emails you shared with us, your employer and/or relocation company and from documents you shared with Atlas International Movers. Please note that we have shared responsibility with regard to the accuracy of your personal information. If the collected personal data is incorrect or outdated please contact us.

10. Monitoring and enforcement
This policy will be reviewed at the beginning of every year to ensure it remains up to date and compliant with the law. All employees and staff who process personal information must ensure they not only understand but also act in line with this policy and the data protection principles. If you believe that your personal information is not handled in accordance with the applicable law or our data privacy policies, you may contact Atlas International Movers Quality Manager.

Definitions of Terms
Processing : Is obtaining, using, holding, amending, disclosing, destroying and deleting personal
data. This includes some paper based personal data as well as that kept on computer. The
organization will seek to abide by this code in relation to all the personal data it processes, ie
Quality Manager : Is responsible for understanding and communicating obligations under the Act,
identifying potential problem areas or risks, producing clear and effective procedures, annually
renewing and notifying of any relevant interim changes.
Explicit consent : Is the freely given, specific and informed agreement by a relocating individual in
the processing of personal information about her/him. Explicit consent is needed for processing
sensitive data of our customers.