Junior Relocation Consultant

Your Role

The Junior Relocation Consultant will be responsible for supporting the Geneva based Team with administrative tasks and coordinating the range of relocation services offered by Atlas International Movers to its client base.

You will work in a team interacting daily with corporate clients. You will ensure compliance and service excellence, coordinate all relevant tasks for your team, communicate with all parties involved in service delivery to our corporate clients and control the performance of our international service network. The job is very varied and requires good communication and organizational skills.

Your Responsibilities

File Management

• Support the team with creating and keeping their files updated
• Support the team with preparing home searches, keeping the documentation updated for our clients
• Prepare and compile reports as requested by the team and our clients
• Update all client documentation upon receipt of new information
• Keep our tools and database updated and ensure all data in the tool is correct so clients can have full visibility of activity
• Manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
• Take detailed client briefs/needs analysis
• Learn and administer clients’ policies.
• Develop relationship with clients, assignees and their families
• Ensure that information requested by assignee is provided on a timely basis. Return calls or respond to requests for information within 24 hours
• Brief and liaise with counsellors, letting agents and supervise the preparation of property viewings, inventories, check-ins, tenancy agreements, renewals and departures
• Research and book temporary accommodation, set up utilities and all concierge services.
• Highlight to the manager any cost overruns and act accordingly
• Ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken
• Liaise with moving services and furniture rental dept where applicable.
• Look for opportunities to cross sell Atlas’ services.

Team

• Work effectively within the Atlas organization by providing support, where required, to all members of the Organisation
• Advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)
• Assist team members on management of assignee files and provide day-to-day holiday back up and team support
• Update documentation when requested by team members

Your Skills & Experience

• 1-2 years experience in Relocation services is an advantage
• Professional and confident communicator face to face, over the phone and in writing.
• Fluent French and English are essential
• Working knowledge of German is a plus
• ‘’Can do attitude’’ – positive and personable
• Ability to work unsupervised and under pressure
• Good time management skills
• Passionate about providing good customer service
• Innovative and able to challenge existing processes
• Ability to adapt to change
• Honest and ethical approach to business
• Highly computer literate with excellent Microsoft Office Skills, Internet skills and the ability to navigate in house software
• Swiss work permit or EU/EFTA citizenship required

What we offer

• Hybrid work (Office & Home)
• Permanent employment
• Onboarding programme
• International Team in a global environment
• Flat hierarchy, open communication, agile and modern working environment

The Company

• Originating in The Netherlands, Atlas International Movers has over 40 years of experience providing the highest quality relocation services to its private and commercial customers.
• In January 2020, Atlas International Movers established our footprint in Switzerland operating in both Zurich and Basel.
• Our Geneva office has been fully operational since April 1, marking a strategic expansion of our presence in the French-speaking region of Switzerland.
• Our Geneva team is composed of highly capable and experienced professionals, many of whom have spent years supporting the international community with personalized, high-quality service.
• With deep expertise in both household goods moving and full-spectrum relocation services, our team is well-equipped to handle the unique needs of diplomats, expatriates, private and corporate clients alike
• Our commitment to excellence, attention to detail, and local know-how make us a trusted partner in some of the world’s most globally connected cities.

To Apply

• Contact : HRSwitzerland@atlas-movers.com
• Only candidates with valid documentation to work in Switzerland will be considered